top of page

Video Conference

Dispute Resolution & Workplace Training

Our trainers use interactive instruction to provide a variety of lectures, discussions, and practice sessions for participants.

Individuals and organizations are welcome to enroll in any published training at any time.

Training & Classes

Register for Courses

Mediator Requirements

Becoming a Mediator

The Volunteers of America Dispute Resolution Center (DRC) is an alternative dispute resolution center with extensive experience as a mediation and training program.

Become a certified mediator through one of our online training sessions and learn how to facilitate mediations in families, in your community with landlord/tenant disputes, or in the workplace between employees.

All training sessions are conducted online.

Mediator Requirements

Request Information

Trainings & Classes

Available Trainings & Classes

Business Meeting

Separate Homes,
Connected Families

3 hours | Available 24/7 online

This Co-Parenting class assists parents going through divorce, helping them explore the changing family dynamics and relationships.

To register, please contact Lisa Yant, (425) 212-2930 or Lyant@voaww.org

three people talking at a conference table

Basic Mediation Training

40 hours

Basic Mediation Training (BMT) is an intensive eight days of learning to be an impartial third party: a mediator.

To register, please see the list of Scheduled Courses below.

Meeting

Trauma Informed/
DEI Training

6 hours

Trauma-Informed/DEI training is two half-days of learning about trauma and the importance of being trauma-informed.

To register, please see the list of Scheduled Courses below.

Business Meeting

De-Escalation Training

4 hours

Gain an understanding of interest-based conflict model and discuss best practices for self-de-escalation and de-escalation of others.

To register, please see the list of Scheduled Courses below.

Couple in Mediation

Family Mediation

24 hours

Family Mediation Training teaches mediators how to help families resolve conflicts with a primary focus on helping couples through a dissolution.

To register, please see the list of Scheduled Courses below.

Office Meeting

Resolving Conflict in
the Workplace

8 hours

Learn the interest-based model of conflict resolution, identify core values/needs and recognize them in others to navigate conflict style tendencies.

To register, please see the list of Scheduled Courses below.

Video Call

Professionalism & Customer Service

8 hours

Learn how to bring your best to the workplace. Using your talents and skills in a professional and welcoming way to solve problems, handle difficult situations and proudly represent your organization.

To register, please see the list of Scheduled Courses below.

Available Courses

Don't forget!

Look for your priority registration code to receive a discount on the posted registration fee. Each training listing contains class details and a unique promo code to enter before you submit payment.

Scheduled Courses

Basic Professional Mediation - Nov 2024
Online 40 hour class via Zoom
USD895
Register
Family Mediation Training - Sept 2024
Online 24 hour class via Zoom
USD550
Register
Custom Group Training
Available for groups of 15 or more
8 hr
Cost Varies
Learn More
Trauma-Informed Training - Oct 2024
Online 6 hour class via Zoom
USD109
Register
De-escalation Training - Sept 2024
4.5 hour online class
USD109
Register
De-escalation Training - Dec 2024
4.5 hour online class
USD109
Register
Resolving Conflict in the Workplace-Aug
Online 8 hour class via Zoom
USD299
Register

DRC Store

DRC Store

Training materials are available for purchase. Equip yourself with skills and tools to become a successful mediator.

Questions? Email lmorrison@voaww.org

Refund Policy

Training Fee Refund Policy

Cancellations up to one week prior to the training will be subject to a $25 processing fee
Cancellations between 24 hours and one week from the date of training will be eligible for a 50% refund or full payment may be applied to another training within 1 year
No refunds once training has begun, but full payment may be applied to another training within 1 year
Funds paid but not used after 1 year from date of cancellation will be forfeited

bottom of page