Professionalism in Customer Service 4.25

ABOUT THIS COURSE

The "Professionalism in Customer Service" training course focuses on equipping participants with essential skills to excel in customer interactions. Beginning with an understanding of the significance of professionalism, participants learn to employ effective verbal and non-verbal communication techniques to enhance customer service. They discover strategies for building trust and credibility with customers while recognizing how professionalism impacts customer satisfaction and loyalty. Special emphasis is placed on maintaining professionalism in challenging situations and mastering de-escalation techniques to manage conflicts effectively. Participants also refine their skills in written communication to ensure professionalism across all customer touchpoints. By the end of the course, participants are equipped with the tools and best practices needed to consistently provide exceptional customer service experiences. OBJECTIVES By the end of this training, students will be able to: • Understand the Concept of Professionalism - Define professionalism and its importance in customer service. • Develop Effective Communication Skills in Customer Service - Utilize effective verbal and non-verbal communication techniques to enhance customer interactions. • Build Trust and Credibility with Customers - Implement strategies to build and maintain trust and credibility with customers. • Recognize the Impact of Professionalism on Customer Service - Understand how professionalism influences customer satisfaction and loyalty. • Maintain Professionalism in Challenging Situations - Apply techniques to uphold professionalism even in difficult and stressful customer interactions • Learn Techniques for De-escalating Customers - Utilize de-escalation strategies to effectively manage and resolve conflicts with customers. • Enhance Professionalism in Written Communication - Develop skills for maintaining professionalism in emails, chat, and other forms of written communication. • Provide an Exceptional Customer Service Experience - Implement best practices and tips to ensure a positive and professional customer service experience. ** Note that all times listed are PDT ** Use code PCS425 through April 2 to save $10 on your individual registration fee. Need a group rate? Contact Loriann Morrison at Lmorrison@voaww.org | 425-293-4497 for groups of 3 or more.